Data Privacy Policy
Your privacy is important to us at ZephyrFieldStudio
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather data you choose to share. This includes your name, business name, email address, phone number, delivery addresses, and any specific requirements for your floral needs. We also collect payment details when you place orders, though these are handled securely by our payment partners.
For our corporate clients, we may obtain additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us deliver a service that is tailored to your business needs.
Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device information, and how you navigate our site. We use this information to enhance site performance and understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill flower orders and deliver exceptional customer service. This includes processing orders, coordinating deliveries, crafting custom arrangements based on your requirements, and communicating about your service needs.
We also use information to enhance our services and the overall website experience. This helps us identify which corporate floral services are most valuable to our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
ZephyrFieldStudio respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to shield it. This encompasses safe data storage, encrypted transmissions, and restricted access to personal information inside our organization.
Secure Storage
Your personal data is stored in secure systems with access controls and ongoing security monitoring.
Encryption
We encrypt sensitive data transfers to safeguard information as it moves between your browser and our systems.
Limited Access
Access to customer data is limited to personnel who are authorized and require the information to deliver services.
Although we employ robust security measures, no online transmission method is completely secure. We continually update our security practices to counter evolving threats.
Your Privacy Rights
You hold important rights concerning your personal data. Depending on applicable law, you may be entitled to access, rectify, erase, or limit the use of your personal information.
To exercise these rights, please reach out using the contact details at the end of this policy. We will reply within a reasonable period as required by relevant law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations differ based on the data type and the purpose for which it was gathered.
Typical Retention Periods:
- Customer contact and order information: around three years after the last service interaction
- Payment transaction records: about seven years for tax and accounting needs
- Website analytics data: about two years and two months for service enhancement analysis
- Marketing communication preferences: Until you opt out or two years of inactivity
Cookies and Website Tracking
Our site utilizes cookies and comparable technologies to enhance your browsing experience and to gain insight into how visitors interact with our site. Cookies help us store your preferences and assess site performance.
You can manage cookie settings in your browser. Note that turning off some cookies may impact how the site functions. For more details about how we handle cookies, please read our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy applies solely to ZephyrFieldStudio and our site. We are not responsible for the privacy practices of external sites.
We encourage you to review the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We might revise this privacy policy from time to time to reflect changes in our operations, offerings, or legal obligations. If major updates occur, we will revise the "Last Updated" timestamp near the top of this document.
We recommend checking this policy periodically to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have inquiries about this privacy policy, wish to exercise your privacy rights, or have concerns about our handling of your data, please reach out to us.
Contact Us About Privacy
ZephyrFieldStudio Privacy Team
52 Rose Lane, London
London, United Kingdom SW1A 1AA
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within five business days.